If a shipment is damaged, lost or does not reach its destination, how do I make a claim ?

1. Please report to the branch within 1x24 hours after receiving the goods.

2. Record the unboxing process and take photos of the goods.

3. A report is made by the recipient which must be signed by both parties and accompanied by an invoice for the goods.

4. Goods in the investigation process are not allowed to be traded or disposed of.

5. If the goods are lost partially with damaged packaging, report to the Head Office (Call Center: 021-630 3456)