Compensation for Damaged Mobile Phone Boxes

Jakarta, 17 December 2014

To :
All Sentral Cargo Customers

Subject : Compensation for damaged mobile phone boxes ---

Dear Sir/Madam,

First of all, we would like to thank your company for trusting Sentral Cargo to ship your packages throughout Indonesia.

We would like to reiterate Sentral Cargo's compensation policy so that all customers feel safe and satisfied when shipping their packages with us. The compensation provided by Sentral Cargo is as follows:

* Mobile phones priced at 1 million or less: compensation for a damaged box of Rp 25,000

* Mobile phones priced at 1-2 million: compensation for a damaged box of Rp 50,000

* Mobile phones priced at 2-3 million: compensation for a damaged box of Rp 75,000

* Mobile phones priced above 3 million: compensation for a damaged box of Rp 100,000. Claims for damaged boxes must be witnessed by our staff in the respective destination area, and the damaged box report must be signed by our officer. CLAIM DEADLINE:

The deadline for claims for lost goods is 1 x 24 hours from the time the goods are received by the recipient in the area.

We hope this explanation is clear.

If anything is unclear, our customer service will be happy to explain it again (hotline: 0216303456 & 0216332507)

Thank you for the good cooperation we have had so far.

Sincerely,

Sentral Cargo Management