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Sentral Cargo

Terms and Conditions

Privacy Policy

Section 1

General terms

  1. Sentral Cargo will only transport documents, packages, or other goods within the applicable terms and conditions.
  2. Sentral Cargo reserves the right to refuse or accept transportation documents or certain items from the sender, following the provisions of Sentral Cargo.
  3. Sentral Cargo reserves the right to carry documents or goods belonging to the sender through the appropriate handling, storage, and transportation in accordance with our policies.
  4. Documents or goods that the sender wraps are the sender's responsibility.
  5. Sentral Cargo is not responsible for any loss or damage to documents or imperfections in the packaging of goods caused by the sender.
  6. The sender must be responsible for including the full name and address of the destination address and the type of content of the package so that delivery can be carried out correctly.
  7. Sentral Cargo is not responsible for delays, losses, damages, and costs arising from the sender's negligence and error in fulfilling the obligations above.

Section 2

Delivery ban

Sentral Cargo does not accept the following goods:

  • Explosives or flammable goods
  • Medicine
  • Gold
  • Silver
  • Coins
  • Ash
  • Cyanide
  • Platinum
  • Stones
  • Precious metals
  • Stamps
  • Stolen goods
  • Cash checks
  • Money orders
  • Traveler's checks
  • Letters
  • Antiques
  • Antique paintings
  • Objects containing gas
  • Living animals
  • Plants
  • Liquid objects
  1. If the sender sends any of the goods mentioned above without the knowledge of Sentral Cargo, Sentral Cargo is released from all claims for compensation, costs, and any other claims that may arise from any party.
  2. Sentral Cargo reserves the right to take all necessary steps as soon as Sentral Cargo becomes aware of a violation of the condition above, including to exercise the rights stipulated in the laws regarding consumer protection.

Section 3

Inspection

  1. Sentral Cargo has the right but is not obligated to inspect goods or documents sent by the sender to ensure that they meet the requirements for delivery to the destination address within our provisions of standard operating procedures and handling methods.
  2. In exercising their rights, Sentral Cargo does not guarantee or state that all shipments are fit for transport.
  3. Sentral Cargo is not responsible for shipment content that does not match the description given by the sender to us.

Section 4

Owner's delivery guarantee

  1. The sender hereby guarantees that they are the rightful owner and reserve the right to deliver the documents or goods given to Sentral Cargo. They have agreed to and are bound by the terms and conditions.
  2. The sender declares that Sentral Cargo is released from claims made by any party and from all costs and damages in the event of a breach of this warranty.
  3. Sentral Cargo is only responsible for paying losses suffered due to damage or loss of shipping documents or goods that occur when they are still under the control of Sentral Cargo. This applies only if the damage is solely due to Sentral Cargo's negligence.
  4. Sentral Cargo is not responsible for damages and losses that includes, but is not limited to, commercial losses, indirect losses or other financial losses. This also includes losses incurred in transportation or delivery caused by events beyond the control of Sentral Cargo, compensation for damages that is caused by natural disasters, or force majeure.
  5. The compensation value is in accordance with the terms and conditions of Sentral Cargo. In determining the value of accountability, Sentral Cargo considers the value of the document or replacement of goods at the time and place of delivery and excludes the commercial value and consequences of the loss.

Section 5 · Procedure for claims

Every claim from the sender regarding the obligations and responsibilities of Sentral Cargo must be submitted in writing and received by the Sentral Cargo office no later than 1 (one) day after delivery.

1day

Section 6

Rates & warranty

Type of goods · Electronics

Mobile phones, laptops, servers, mobile phone spare parts, memory cards, power banks, batteries, vaping devices, projectors, and other goods that contain electricity or batteries.

Type of goods · Non-electronics (accessories)

Mobile phone cases & accessories, computer accessories, speakers, car spare parts, vaping liquid, apparel (fashion), furniture (full set/breakdown), and other goods that do not contain electricity or batteries.

Warranty

The shipping rate already includes a loss warranty, but the warranty does not cover force majeure, natural disasters, riots, fire or aircraft accidents.

Max. compensation / kgBy airBy land / sea
Electronic goodsRp 1.000.000Rp 1.000.000
Non-electronic goodsRp 400.000Rp 200.000

Insurance

If you want goods to be replaced at their full value, we recommend insurance. Insurance covers loss, force majeure, natural disasters, fire and aircraft accidents.

Premium

0.2%

of the goods value

Claim deadline

1×24 hours

after the goods are received

Volume

For light but bulky goods, the volume is calculated as:

  • Air volumeL × W × H6000= … kg × rate
  • Land volumeL × W × H4000= … kg × rate

Surcharge

By air only: a single package weighing more than 50 kg is subject to a surcharge.

Length

Goods longer than 1 meter are subject to a LEN (length) fee of Rp 1.000 per kg.

Price changes

Prices may change at any time.

Weight rounding

For every shipment, 0.11 is rounded up. Example:

  • Package 1 · 8.11 kg → 8.50 kg
  • Package 2 · 7.51 kg → 8 kg
  • Total 8.50 + 8 = 16.50 kg → 17 kg

Section 7

Shipper's obligations and responsibilities

  1. The shipper must declare the actual contents and value of the shipment, and give the company the right to inspect the contents when necessary.
  2. The shipper/recipient agrees and does not object to the shipment being opened/inspected by the authorities.
  3. The safety of goods affected by imperfect packing that causes losses is entirely the shipper's responsibility.
  4. The shipper is responsible for all shipping costs calculated according to the rates issued by the company.

Section 8

Company's obligations and responsibilities

  1. The company must deliver/hand over the shipment to the recipient in good condition and complete.
  2. The company is responsible for shipments until they are handed over to the recipient, unless something causes the shipment to be held by the authorities, in which case the shipper/recipient must settle the matter themselves.
  3. The company will provide compensation for lost goods under the applicable warranty terms if the goods are not insured.

Section 9

Excluded and uncovered risks

  1. The company does not guarantee on-time delivery/handover of shipments and does not compensate for such delays.
  2. The safety of goods affected by imperfect packing that causes losses is entirely the shipper's responsibility.
  3. The shipper is responsible for all shipping costs calculated according to the rates issued by the company.
  4. The shipper/recipient agrees and does not object to the shipment being opened/inspected by the authorities.

Section 10

Prohibitions

  1. Sending letters, postcards, aerograms or money inside a package in any form is prohibited.
  2. Sending dangerous goods that can easily explode, ignite or burn, and other goods that may endanger public safety, is prohibited.
  3. Sending plants or animals protected by the government, or that may not be shipped between islands, is prohibited.
  4. Sending narcotics and similar substances, and other illegal drugs, is prohibited.
  5. Sending printed or recorded material whose content may disturb security/public order & national stability or offend decency, and other unlawful goods, is prohibited.

Section 11

Pick-up terms and conditions

  1. Free pickup

    Minimum 10 kg. Below 10 kg, the shipping fee for 10 kg applies, by air or by land. The shipper must fill in the pickup form with correct data.

  2. Packing

    We offer several packing options, such as wooden crates, bubble wrap or plastic wrapping.

  3. Email notification

    An email is sent once the goods have been entered into our system.

  4. Pickup cancellation

    Once goods have been picked up, a cancellation by the customer is charged the JABODETABEK fee, and any additional packing costs are the customer's responsibility.

  5. Shipping rules

    We do not accept vehicles (motorcycles & cars), living creatures, plants, pressurized items (dangerous goods), frozen food and drinks, flammable liquids, oil, car batteries, any kind of fragile goods, or perishable goods.

  6. Special handling

    For liquids, fragile or perishable goods, we only assist with the shipment. Please inform our admin and add plastic wrapping, bubble wrap and a wooden crate. Without packing, all damage and losses are the shipper's responsibility and the shipping fee must still be paid.

  7. Before pickup

    The goods are ready and safely packed (we may refuse shipments that do not meet the packing and shipping rules). The shipper knows the estimated shipping cost per kg for each destination, the volume and any surcharge. The shipper fills in the pickup waybill from our driver correctly: name, full address (street, district, regency, city, postal code), recipient's mobile number, air/land service, and payment. Once goods have been shipped, the shipment cannot be cancelled or changed, and the shipper/recipient must pay the shipping fee.

  8. Standard operating procedure

    For goods picked up by Sentral Cargo, the customer must know and follow Sentral Cargo's shipping terms and conditions.

Not sure whether your goods can be shipped?

Customer Service 021-6303456 · WhatsApp 6281291522799

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