Bad Address : The address is unclear, or there seems to be a mistake when putting in the address, Street Number/House/RT/RW, Zip code, etc.
On – Process : The package is in the process of delivery, which may take a while to update.
CODA : The Package has arrived at the destination, but the address is either wrong or empty. Please proceed to contact an office representative if such status appears.
Cross : The package was switched unintentionally with another package.
We can deliver almost all kinds of packages, documents, and heavy cargo. However, we cannot deliver :
For more information, please refer to our Terms and Services.
Sentral Cargo’s services are available in big cities across Indonesia. We are continuously expanding to reach smaller cities across all islands. For more information, please get in touch with our Call Center : 021 - 6303456.
Our delivery services take around one day for big cities (2 days for East Region) and 2-3 days for smaller cities.
The above conditions apply to normal conditions not
during peak season.
Yes, we can! We offer pick up services for all our customers. However, if the total weight of packages is over 20kg/day, please contact our CS to arrange pickup.
Please contact our CS at 021-6303456
Sentral Cargo has 2 price categories for electronics and non electronics. The replacement for air shipments includes a maximum of IDR 1,000,000/unit for electronics and a maximum of IDR 400,000/kg for no electronic. For land shipments, there is a maximum of IDR 1,000,000/kg for electronics and a maximum of IDR 200,000/kg for no elektronic. If the packages were insured (0.25% rate), the replacement value will match according to the insured value.
The deadline to make claims is 1x24 hours after you receive your packages. If packages are damaged at the time of delivery, you may check with the delivery officer on the spot.